Returns and refunds

Last updated: 26-09-2026

Cancelling before dispatch

As long as your order has not shipped, you can cancel it yourself under My account → Orders. The full amount is refunded automatically to the payment method you used.

Right of withdrawal: 14 days

As a consumer you may withdraw from your purchase within 14 days of receiving it, without giving a reason. Announce your return under My account → Returns or email info@zedrafit.com. After announcing it you have another 14 days to actually send the items back.

Important exception: opened supplements

Sealed goods that are not suitable for return for health-protection or hygiene reasons are excluded from the right of withdrawal once unsealed (art. 16(e) Consumer Rights Directive). For our range this means: opened food supplements cannot be returned. Unopened products in their original, undamaged packaging can.

How it works

Announce your return in your account. Do not send the parcel yet.
We review your request and email you the return address and instructions.
Send the items back unused, in their original packaging and sufficiently stamped.
Once the parcel arrives and has been checked, we refund you.

Refunds

We refund within 14 days of receiving your return, using the same payment method you paid with. For a full withdrawal we also reimburse the standard outbound shipping cost. You always receive a credit note by email.

Cost of the return shipment

The direct cost of sending items back is yours, unless we agree otherwise in advance or the product arrived damaged or was the wrong item — in that case we cover the return shipping.

Damaged or wrong item

Something wrong with your order? Contact us within a reasonable time at info@zedrafit.com or open a ticket in your account. We will sort it out with a replacement or a refund.

Questions

Email: info@zedrafit.com. You may also submit a dispute via the European ODR platform: ec.europa.eu/consumers/odr.